PRIVACY POLICY

Last Updated: August 11, 2026

CropForge operates cropforge.us and provides the website, products, customer support, ordering features, and related online services described in this Privacy Policy collectively as the “Services.”

The terms “CropForge,” “we,” “us,” and “our” refer to the operator of cropforge.us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit cropforge.us
• Place or attempt to place an order
• Create or use an account
• Contact customer support
• Request a return or refund
• Subscribe to marketing communications
• Submit a review or other content
• Otherwise interact with our Services

Please read this Privacy Policy carefully. It provides notice of our privacy practices but does not ask you to consent to processing merely by reading or visiting the website where applicable law requires another legal basis or affirmative consent.

If our Terms of Service conflict with this Privacy Policy concerning the collection, use, or disclosure of personal information, this Privacy Policy will control for that issue.

1. WHO IS RESPONSIBLE FOR YOUR INFORMATION?

The operator of CropForge is responsible for personal information collected and used for CropForge’s own business purposes and acts as the applicable data user, business, or data controller where those terms are used by law.

Store Name: CropForge
Website: https://cropforge.us
Email: fawoldwariop@gmail.com
Phone: +1 (936) 260-5549

Business and privacy correspondence address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This address is for correspondence only. It is not a retail store, public office, showroom, warehouse, service center, or return address.

Shopify and other providers may separately control certain information they collect and use for their own purposes, as explained below.

2. WHAT IS PERSONAL INFORMATION?

“Personal information” means information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to an identified or identifiable person or household.

Personal information does not generally include:

• Information that has been lawfully made public
• Aggregated information that cannot reasonably identify a person
• De-identified information maintained in a form that cannot reasonably be linked to a person
• Information excluded from the definition under applicable law

The exact definition and exclusions vary by jurisdiction.

3. INFORMATION YOU ARE REQUIRED OR FREE TO PROVIDE

Providing personal information for general website browsing is generally voluntary.

However, certain information is necessary when you ask us to:

• Process an order
• Accept payment
• Deliver a product
• Provide tracking information
• Prevent fraud
• Process a return or refund
• Handle a warranty or product safety matter
• Respond to a customer service request

If required information is not provided, we may be unable to complete the requested transaction or service.

Providing information for optional marketing is voluntary. Declining marketing does not prevent you from placing an order or receiving necessary transactional communications.

4. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with the Services, we may collect the following categories of personal information.

CONTACT INFORMATION

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Business or farm name
• Delivery access information

ORDER AND COMMERCIAL INFORMATION

• Products viewed
• Products added to a cart
• Wishlist information, when available
• Products purchased, returned, exchanged, or canceled
• Order numbers
• Transaction dates
• Delivery and tracking information
• Product preferences
• Customer service history
• Warranty, return, refund, or safety claims

PAYMENT AND FINANCIAL INFORMATION

• Payment method type
• Billing details
• Transaction identifiers
• Payment status
• Fraud-screening results
• Partial or masked payment card information

Complete payment card information is generally collected and processed by payment providers rather than stored directly by CropForge.

ACCOUNT INFORMATION

• Username or email login
• Password credentials maintained in protected form
• Account preferences
• Saved addresses
• Account activity
• Security and authentication information

COMMUNICATION INFORMATION

• Emails
• Telephone inquiries
• Customer service messages
• Product questions
• Reviews
• Photographs or videos
• Return and refund communications
• Safety or defect reports
• Other information you choose to provide

DEVICE AND TECHNICAL INFORMATION

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Network information
• Language
• Time zone
• Cookie identifiers
• Advertising identifiers
• Device or browser identifiers
• Error and diagnostic information

WEBSITE ACTIVITY

• Pages viewed
• Products viewed
• Search activity
• Links selected
• Cart activity
• Referring website
• Date and time of visits
• Interaction with advertisements or communications
• Approximate location inferred from an IP address

FRAUD AND SECURITY INFORMATION

• Order risk indicators
• Payment verification information
• Suspicious activity indicators
• Login and authentication records
• Device and network signals
• Chargeback or dispute information

INFERENCES

We or our service providers may make limited inferences about likely product interests, shopping preferences, or advertising interests based on website and transaction activity.

5. SENSITIVE PERSONAL INFORMATION

Depending on applicable law, certain information may be considered sensitive, including:

• Account login credentials
• Complete financial account credentials
• Precise geolocation
• Government identification numbers
• Health information
• Racial or ethnic origin
• Biometric information
• Other information legally classified as sensitive

CropForge does not request these categories unless reasonably necessary for a disclosed and lawful purpose.

We do not use sensitive personal information to infer protected personal characteristics unless expressly disclosed and lawfully permitted.

Do not send passwords, complete payment card numbers, Social Security numbers, bank credentials, government identification documents, or unnecessary sensitive information through ordinary email.

6. SOURCES OF PERSONAL INFORMATION

We may collect personal information:

DIRECTLY FROM YOU

For example, when you:

• Place an order
• Create an account
• Contact us
• Subscribe to marketing
• Request a return or refund
• Submit a review
• Report a safety issue
• Provide delivery instructions

AUTOMATICALLY FROM YOUR DEVICE

We may collect information through cookies, pixels, tags, local storage, log files, analytics tools, and similar technologies.

FROM SHOPIFY AND SERVICE PROVIDERS

We may receive information from:

• Shopify
• Payment processors
• Fraud-prevention services
• Shipping carriers
• Fulfillment providers
• Customer service providers
• Analytics providers
• Advertising providers
• Email or communication providers
• Hosting and security providers

FROM BUSINESS PARTNERS AND THIRD PARTIES

We may receive information from manufacturers, suppliers, distributors, social media platforms, referral sources, or other partners where lawful.

FROM PUBLIC AND LEGAL SOURCES

We may obtain information from public records, sanctions lists, fraud databases, government agencies, courts, or law enforcement where necessary and legally permitted.

7. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

PROVIDING PRODUCTS AND SERVICES

• Processing orders
• Processing payments
• Arranging fulfillment
• Delivering products
• Providing tracking information
• Maintaining accounts
• Managing carts and preferences
• Processing returns, refunds, and exchanges
• Handling warranty requests
• Responding to product questions

CUSTOMER SERVICE

• Responding to inquiries
• Investigating complaints
• Resolving delivery problems
• Handling damaged or defective products
• Providing compatibility assistance
• Maintaining customer service records

PRODUCT SAFETY AND RECALLS

• Investigating reported defects or injuries
• Identifying affected products and customers
• Providing safety or recall notifications
• Coordinating repair, replacement, refund, return, or disposal
• Complying with product safety reporting requirements

WEBSITE OPERATION AND IMPROVEMENT

• Operating website functions
• Remembering preferences
• Measuring performance
• Diagnosing errors
• Understanding how visitors use the website
• Improving content, navigation, products, and customer experience

SECURITY AND FRAUD PREVENTION

• Authenticating accounts
• Verifying transactions
• Detecting suspicious activity
• Preventing fraud and chargebacks
• Protecting customers and the website
• Enforcing our policies
• Investigating illegal or malicious conduct

MARKETING AND ADVERTISING

Where legally permitted, we may use personal information to:

• Send promotional emails
• Recommend products
• Measure advertising effectiveness
• Display contextual or personalized advertising
• Create advertising audiences
• Understand marketing performance

Where consent is required, we will seek appropriate consent before using personal information for direct marketing.

LEGAL AND COMPLIANCE PURPOSES

• Complying with tax and accounting requirements
• Responding to valid legal process
• Complying with product safety obligations
• Enforcing agreements
• Establishing or defending legal claims
• Complying with lawful government requests
• Meeting import, export, sanctions, and regulatory requirements

BUSINESS OPERATIONS

• Maintaining records
• Conducting audits
• Managing suppliers and service providers
• Evaluating or completing a merger, acquisition, financing, restructuring, or transfer of business assets

8. LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis, we may process personal information based on:

PERFORMANCE OF A CONTRACT

When processing is necessary to:

• Accept and fulfill an order
• Process payment
• Deliver a product
• Process a return or refund
• Provide requested customer service

LEGITIMATE INTERESTS

When reasonably necessary for:

• Operating and improving the Services
• Preventing fraud
• Protecting website security
• Maintaining business records
• Understanding customer use
• Providing relevant customer support

We consider and balance these interests against applicable privacy rights.

CONSENT

Where consent is required for:

• Optional marketing
• Nonessential cookies
• Certain targeted advertising
• Other processing requiring affirmative consent

You may withdraw consent where applicable, without affecting processing lawfully completed before withdrawal.

LEGAL OBLIGATION

When processing is necessary to comply with:

• Tax laws
• Accounting requirements
• Product safety obligations
• Court orders
• Government requests
• Other applicable legal requirements

LEGAL CLAIMS AND VITAL INTERESTS

Where necessary to establish or defend legal claims or address a serious safety emergency.

9. DIRECT MARKETING

CropForge may send promotional communications where you have provided the consent or indication of no objection required by applicable law.

Marketing communications may concern:

• Agricultural equipment
• Machinery
• Tools
• Parts
• Accessories
• Promotions
• Store updates

You may opt out at any time by:

• Selecting the unsubscribe link in a marketing email
• Contacting fawoldwariop@gmail.com
• Using another opt-out method included in the communication

We will stop using your personal information for the requested direct-marketing purpose as required by applicable law.

Opting out of marketing does not prevent necessary transactional or service messages relating to:

• Orders
• Payments
• Deliveries
• Returns
• Refunds
• Account security
• Product safety
• Recalls

10. COOKIES AND SIMILAR TECHNOLOGIES

We and our providers may use:

• Essential cookies
• Functional cookies
• Analytics cookies
• Advertising cookies
• Pixels
• Tags
• Local storage
• Similar technologies

These technologies may:

• Operate checkout and shopping cart functions
• Maintain security
• Prevent fraud
• Remember preferences
• Measure website performance
• Understand browsing behavior
• Measure advertising
• Support personalized advertising

Where required, nonessential cookies will be used only after appropriate consent.

You may manage cookies through:

• The cookie preference control on cropforge.us, when available
• Your browser settings
• Applicable privacy preference signals
• The Your Privacy Choices page

Blocking all cookies may prevent important website functions from operating correctly.

11. GLOBAL PRIVACY CONTROL AND DO NOT TRACK

Where required by applicable law, a valid Global Privacy Control signal will be treated as a request to opt out of the sale or sharing of personal information associated with the browser or device sending the signal.

A GPC request may apply only to the browser or device unless it can be reasonably associated with an account or broader application is required by law.

Other browser “Do Not Track” signals are not currently interpreted consistently across the industry. Except where legally required, we may not respond to signals other than recognized opt-out preference signals such as GPC.

12. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients for legitimate purposes.

SHOPIFY

Shopify hosts and supports the online store and processes information necessary to provide and improve the Services.

PAYMENT PROVIDERS

Payment processors, banks, card networks, and fraud-prevention providers may process payment and transaction information.

SUPPLIERS AND FULFILLMENT PROVIDERS

Manufacturers, distributors, suppliers, warehouses, and fulfillment providers may receive information necessary to fulfill an order.

SHIPPING AND LOGISTICS PROVIDERS

Carriers, freight companies, customs agents, and delivery providers may receive recipient, address, contact, order, and delivery information.

TECHNOLOGY AND SECURITY PROVIDERS

Hosting, cloud storage, cybersecurity, fraud prevention, account authentication, maintenance, and technical support providers may process information.

ANALYTICS AND ADVERTISING PROVIDERS

Analytics, advertising, and marketing providers may receive device identifiers, cookie identifiers, website activity, approximate location, or advertising interaction information where permitted.

COMMUNICATION PROVIDERS

Email, customer service, telephone, and notification providers may process customer contact and communication information.

PROFESSIONAL ADVISERS

Lawyers, accountants, auditors, insurers, consultants, and other advisers may receive information where reasonably necessary.

GOVERNMENT AND LEGAL RECIPIENTS

We may disclose information to regulators, courts, law enforcement, government agencies, or other persons where required or legally permitted.

BUSINESS TRANSACTION RECIPIENTS

Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, restructuring, bankruptcy, or transfer of business assets, subject to applicable legal safeguards.

RECIPIENTS YOU DIRECT OR AUTHORIZE

We may disclose information when you request, authorize, or consent to the disclosure.

13. RELATIONSHIP WITH SHOPIFY

CropForge is powered by Shopify.

Shopify collects and processes personal information concerning your access to and use of the Services to:

• Host and operate the online store
• Process transactions
• Maintain security
• Prevent fraud
• Provide platform features
• Improve Shopify services

Information submitted through the Services may be transmitted to Shopify and other providers located outside your country.

For some processing, Shopify acts as a service provider or processor for CropForge. For other processing, including certain platform improvement, analytics, advertising, security, or independent service purposes, Shopify may act as an independent business or controller.

Shopify’s own privacy practices and controls are available at:

https://privacy.shopify.com/en

Requests concerning information independently controlled by Shopify may need to be submitted directly through Shopify’s privacy portal.

14. SALE, SHARING, AND TARGETED ADVERTISING

CropForge does not sell personal information to third parties in exchange for money.

However, depending on the advertising, analytics, and Shopify features enabled on the website, disclosing identifiers, website activity, approximate location, or advertising information to certain partners may be considered:

• A “sale” under some privacy laws
• “Sharing” for cross-context behavioral advertising
• Processing for targeted advertising

Where applicable, the categories that may be involved include:

• Identifiers
• Internet or electronic network activity
• Commercial information
• Approximate geolocation
• Advertising and interest inferences

Potential recipients include advertising networks, analytics providers, social media platforms, and marketing technology providers.

You may exercise an applicable opt-out right through our Your Privacy Choices page, a website privacy control where available, GPC, or by emailing:

fawoldwariop@gmail.com
Subject: Do Not Sell or Share My Personal Information

We do not knowingly sell or share personal information belonging to consumers under 16 years of age without the affirmative authorization required by applicable law.

15. U.S. STATE PRIVACY DISCLOSURES

During the 12 months preceding the effective date of this policy, CropForge may have collected the following categories of personal information, depending on customer interactions and enabled website features:

• Identifiers
• Customer record information
• Commercial information
• Internet or network activity
• Approximate geolocation
• Audio, electronic, visual, or similar information supplied by customers
• Professional or business information voluntarily supplied by customers
• Inferences concerning likely product interests
• Account login information

These categories may have been disclosed to service providers or contractors for the business purposes described in this policy.

CropForge does not knowingly use sensitive personal information for the purpose of inferring characteristics about consumers.

CropForge does not use or disclose personal information for purposes materially different from those reasonably expected or described in this policy without providing additional notice or obtaining consent where required.

16. YOUR PRIVACY RIGHTS

Depending on where you reside and the applicable law, you may have the right to:

• Confirm whether we process your personal information
• Access personal information
• Know the categories and specific pieces of information collected
• Know the sources, purposes, and recipient categories
• Correct inaccurate information
• Delete personal information
• Receive a portable copy of information
• Opt out of sale or sharing
• Opt out of targeted advertising
• Limit certain uses of sensitive personal information
• Withdraw consent
• Appeal a denied privacy request
• Receive information about applicable automated decisions
• Receive equal service without unlawful discrimination

These rights are not absolute and may be subject to verification, exceptions, and limitations.

17. HONG KONG PRIVACY RIGHTS

Under the Hong Kong Personal Data (Privacy) Ordinance, eligible individuals may request:

• Access to personal data held about them
• Correction of inaccurate personal data
• Cessation of direct marketing use

A data access request may need to be submitted using the form or procedure required by applicable Hong Kong law.

We may charge a fee for a data access request only where and to the extent legally permitted.

If a request is refused, we will provide the reason where required by law.

18. EEA, UNITED KINGDOM, AND SIMILAR PRIVACY RIGHTS

Where applicable, individuals may have rights to:

• Access personal information
• Correct inaccurate information
• Erase information
• Restrict processing
• Object to processing
• Receive portable information
• Withdraw consent
• Lodge a complaint with a supervisory authority
• Receive safeguards concerning certain automated decisions

Where processing is based on legitimate interests, you may have the right to object based on your particular circumstances.

Where processing is based on direct marketing, you may object at any time.

19. HOW TO EXERCISE YOUR RIGHTS

Privacy requests may be submitted through:

Email: fawoldwariop@gmail.com
Phone: +1 (936) 260-5549

Use the subject line:

Privacy Request

Describe the right you wish to exercise and provide only the information reasonably necessary to locate the relevant records.

For more information about advertising and opt-out rights, review our Your Privacy Choices page.

20. IDENTITY VERIFICATION

For access, correction, deletion, or portability requests, we may verify identity by matching information provided with information already maintained in our records.

The verification process will be reasonably proportionate to:

• The nature of the request
• The sensitivity of the information
• The risk of unauthorized disclosure or deletion

We will not request unnecessary sensitive information.

Where applicable law provides that an opt-out request need not be verified, we will not require identity verification beyond information reasonably necessary to identify and process the opt-out.

21. AUTHORIZED AGENTS

Where permitted by applicable law, you may authorize another person or organization to submit a privacy request for you.

We may request:

• Written and signed authorization
• A valid power of attorney
• Direct confirmation from you
• Other reasonable evidence of authority

We will not impose an unnecessary authorized-agent verification requirement on a valid browser-based GPC signal.

22. RESPONSE TIMES AND APPEALS

We will acknowledge and respond to privacy requests within the periods required by applicable law.

If legally permitted additional time is reasonably necessary, we will provide notice and explain the extension.

If we deny a request, we will provide the reason where required.

Where applicable law provides an appeal right, you may appeal by emailing:

fawoldwariop@gmail.com
Subject: Privacy Request Appeal

23. NON-DISCRIMINATION

We will not unlawfully discriminate against you for exercising a privacy right.

We will not unlawfully:

• Refuse products or services
• Charge a different price
• Provide a lower quality of service
• Retaliate against you

This does not prohibit a lawful difference reasonably related to the value of information under a properly disclosed financial-incentive program.

CropForge does not currently describe or offer a financial-incentive program through this policy.

24. COMMUNICATION PREFERENCES

You may unsubscribe from promotional emails using the unsubscribe link in the communication or by contacting us.

After unsubscribing, we may continue to send non-promotional communications concerning:

• Orders
• Accounts
• Payments
• Deliveries
• Returns
• Refunds
• Product safety
• Recalls
• Legal or policy notices

Unsubscribing from one communication channel may not automatically opt you out from another channel.

25. AUTOMATED PROCESSING

We and our service providers may use automated tools to:

• Detect fraud
• Assess transaction risk
• Maintain security
• Recommend products
• Personalize content or advertising
• Prioritize customer service activity

Automated indicators may contribute to an order review, verification request, payment decision, or security action.

Where applicable law provides a right concerning automated processing that produces legal or similarly significant effects, you may contact us to request information, review, or another available remedy.

26. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing orders
• Providing customer service
• Processing returns and warranties
• Maintaining product safety and recall records
• Complying with tax and accounting obligations
• Preventing fraud
• Resolving disputes
• Enforcing agreements
• Establishing or defending legal claims

Retention periods depend on:

• The type and sensitivity of information
• The customer relationship
• Legal and regulatory requirements
• Product warranty or safety needs
• Fraud and security risks
• Applicable limitation periods

When personal information is no longer reasonably required, we will delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

27. SECURITY

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information and reasonably foreseeable risks.

Measures may include:

• Access controls
• Account authentication
• Secure transmission
• Payment provider security
• Fraud monitoring
• Service provider controls
• Restricted access
• Security updates
• Record management

No security system or transmission method is completely secure. We cannot guarantee absolute security.

Customers are responsible for protecting account credentials and should promptly report suspected unauthorized access.

28. DATA BREACHES

If we become aware of a personal information breach, we will investigate and take reasonable steps to contain and address it.

Where required by applicable law, we will notify:

• Affected individuals
• Regulators
• Law enforcement
• Other legally required recipients

Notification timing and content will follow applicable legal requirements.

29. INTERNATIONAL DATA TRANSFERS

CropForge, Shopify, and our service providers may process personal information outside the country in which it was collected, including in Hong Kong, the United States, Canada, and other countries where providers operate.

Privacy laws in another country may differ from those in your jurisdiction.

Where applicable law requires transfer safeguards, we may use:

• Contractual protections
• Standard contractual clauses
• Approved transfer agreements
• Adequacy decisions
• Other lawful transfer mechanisms

We take reasonable steps to select providers and maintain protections appropriate to applicable requirements.

30. CHILDREN’S PRIVACY

The Services are not directed to children.

We do not knowingly collect personal information from children under the age at which parental consent is required in the applicable jurisdiction.

We do not knowingly sell or share the personal information of consumers under 16 years of age without legally required affirmative authorization.

If a parent or guardian believes a child has provided personal information, contact:

Email: fawoldwariop@gmail.com
Subject: Child Privacy Request

We will review the request and take legally required action.

31. THIRD-PARTY WEBSITES

The Services may link to websites operated by manufacturers, carriers, payment providers, government agencies, social media platforms, or other third parties.

Third-party websites are governed by their own privacy and security policies.

CropForge does not control and is not responsible for every third party’s independent privacy practices. Review the applicable privacy policy before providing information to an external website.

32. USER-GENERATED AND PUBLIC INFORMATION

If you submit a review, public comment, photograph, or other material for publication, information you choose to make public may be visible to other users and may be copied or shared outside CropForge.

Do not include personal information that you do not want publicly displayed.

We may moderate or remove submitted content according to our Terms of Service and applicable law.

33. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in:

• Legal requirements
• Business practices
• Website features
• Service providers
• Data processing
• Security practices

We will publish the revised version and update the “Last Updated” date.

Where required, we will provide additional notice or request consent before materially different processing begins.

34. PRIVACY COMPLAINTS

If you have concerns about how CropForge handles personal information, contact us first so we can investigate.

Depending on where you reside, you may also have the right to complain to an applicable privacy or data protection authority.

Hong Kong privacy complaints may be directed to the Office of the Privacy Commissioner for Personal Data through its official channels.

Nothing in this policy limits a legal right to contact a regulator.

35. CONTACT US

For privacy questions, requests, complaints, access requests, correction requests, deletion requests, or marketing opt-outs, contact:

CropForge
Email: fawoldwariop@gmail.com
Phone: +1 (936) 260-5549
Website: https://cropforge.us

Business and privacy correspondence address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Please use the subject line Privacy Request to help us identify and process your message.