Shipping policy

SHIPPING & DELIVERY POLICY

Thank you for shopping with CropForge. This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery times, tracking procedures, freight delivery requirements, and responsibilities relating to delivery.

This policy applies to orders placed directly through cropforge.us. By placing an order, you agree to the terms of this policy, subject to any rights that cannot be waived under applicable law.

1. SHIPPING DESTINATIONS

CropForge primarily serves customers within the United States. Shipping availability depends on the product, destination, carrier service, package dimensions, weight, and applicable transportation restrictions.

Some agricultural machinery, engines, batteries, powered equipment, oversized products, hazardous materials, and freight-shipped products may not be available for delivery to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories
  • APO, FPO, or DPO addresses
  • P.O. boxes
  • Remote or limited-access locations
  • International destinations
  • Locations restricted by a carrier, manufacturer, supplier, or applicable law

The availability of a destination at checkout does not guarantee that every product can be delivered to that location. If we cannot reasonably fulfill an order to the address provided, we will contact the customer to discuss available options.

2. ORDER PROCESSING TIME

Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Processing may take up to 5 business days during peak seasons, high-demand periods, inventory verification, payment review, address verification, or when an order requires special handling.

Processing time is separate from transit time. An order is considered shipped only after it has been transferred to the applicable carrier or logistics provider.

After placing an order, customers will normally receive:

  • An order confirmation email
  • A shipping confirmation email after dispatch
  • Tracking information when available
  • Additional delivery instructions for freight or appointment-based shipments, when applicable

An order confirmation does not guarantee product availability or constitute acceptance of an order that we cannot lawfully or reasonably fulfill.

3. SHIPPING CHARGES

Our standard shipping charge is:

Flat Shipping Fee: $6.90 per order

This standard charge applies where displayed and confirmed during checkout.

Certain oversized, unusually heavy, freight-shipped, hazardous, remote-area, or specially handled products may require additional delivery charges. These may include:

  • Freight transportation
  • Residential delivery
  • Liftgate service
  • Limited-access delivery
  • Remote-area service
  • Delivery appointment
  • Inside delivery
  • Redelivery
  • Storage
  • Address correction
  • Reconsignment

Any required charge known before purchase will be displayed during checkout where technically possible. If an additional material charge is identified after the order is placed, CropForge will request the customer’s approval before proceeding. We will not impose a material undisclosed shipping charge without the customer’s consent.

If the customer does not accept a required additional charge, the affected unshipped order may be canceled and refunded.

Shipping charges are generally non-refundable after shipment except where required by applicable law or where a refund results from our verified error, failure to ship, or other circumstances specifically covered by our Return & Refund Policy.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times after processing are generally:

United States: 5–10 business days
International destinations, where available: 10–20 business days

These timeframes are estimates and are not guaranteed delivery dates unless CropForge expressly provides a written delivery guarantee for a particular order.

Oversized products, agricultural machinery, freight shipments, remote destinations, appointment-based deliveries, and products requiring special handling may require additional time.

Delivery may be affected by:

  • Carrier delays
  • Inventory location
  • Freight scheduling
  • Severe weather or natural disasters
  • Road closures
  • Seasonal shipping volume
  • Labor disruptions
  • Customs inspections
  • Government restrictions
  • Incorrect or incomplete addresses
  • Recipient unavailability
  • Remote or limited-access destinations
  • Events outside our reasonable control

Business days do not include Saturdays, Sundays, carrier holidays, or public holidays.

5. SHIPPING DELAYS AND CUSTOMER OPTIONS

We make reasonable efforts to ship orders within the timeframe stated on the applicable product page, checkout page, order confirmation, or other customer communication.

If no specific shipping timeframe is stated, we will follow applicable legal requirements governing the timing of online orders.

If we learn that we cannot ship an order within the promised or legally applicable period, we may:

  • Notify the customer of the delay
  • Provide a revised shipping estimate
  • Request the customer’s consent to continue waiting
  • Offer cancellation and a refund for the affected unshipped merchandise

If required consent is not obtained, we will cancel and refund the affected unshipped order as required by applicable law.

CropForge is not responsible for delays occurring after timely transfer to the carrier when those delays result from circumstances outside our reasonable control. However, we will provide reasonable assistance and will not limit rights or remedies that cannot legally be excluded.

6. SHIPPING METHODS AND CARRIERS

Depending on product size, weight, destination, and availability, orders may be shipped through carriers or logistics providers such as:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Regional parcel carriers
  • Less-than-truckload freight carriers
  • Third-party logistics providers
  • Manufacturer or supplier delivery networks

Carrier selection is determined by CropForge, the supplier, or the fulfillment provider unless a specific shipping method is offered during checkout.

CropForge does not guarantee that a particular carrier will be used merely because that carrier handled a previous order.

7. TRACKING INFORMATION

Tracking information will be sent to the email address associated with the order when available.

Tracking may take 2–5 business days to display movement after a shipping confirmation is issued, particularly when:

  • A label has been created before carrier pickup
  • The shipment is transferred between logistics providers
  • Freight tracking requires manual updates
  • The shipment is awaiting an initial carrier scan

For multi-package or split shipments, each package may have a separate tracking number and delivery date.

Tracking information is provided by the carrier. Temporary delays, missed scans, or inaccurate estimates may occur.

8. SPLIT SHIPMENTS

Orders containing multiple products may be shipped separately because products may be stored at different fulfillment locations or require different shipping methods.

Customers may receive:

  • Multiple packages
  • Multiple tracking numbers
  • Deliveries on different dates
  • A combination of parcel and freight shipments

No additional standard shipping charge will be imposed solely because CropForge divides an order into multiple shipments. However, product-specific freight or special-handling charges disclosed at checkout or approved by the customer may still apply.

A partial delivery does not necessarily mean that the remaining products are missing or canceled.

9. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name
  • Street address
  • Apartment, suite, building, unit, or gate information
  • City, state, and ZIP or postal code
  • Valid telephone number
  • Valid email address
  • Delivery restrictions or access information
  • Business name, where applicable

For agricultural machinery and freight shipments, customers should also disclose whether the destination is:

  • Residential or commercial
  • A farm, construction site, or rural property
  • A limited-access location
  • Located on an unpaved, narrow, restricted, or weight-limited road
  • Accessible by a full-size delivery truck
  • Equipped with a loading dock or forklift

CropForge and the carrier may rely on the information supplied by the customer.

10. ADDRESS CHANGES

If you need to change a delivery address, contact us within 12 hours after placing the order:

Email: fawoldwariop@gmail.com
Phone: +1 (936) 260-5549

We cannot guarantee that an address can be changed after processing, labeling, fulfillment, pickup scheduling, or shipment has begun.

A change of address after shipment may not be possible and may result in address-correction, redirection, reconsignment, storage, return, or redelivery charges.

For fraud prevention, we may decline a request to redirect an order to an address unrelated to the original billing or delivery information.

11. PARCEL DELIVERY

Parcel deliveries are generally made to the address entered during checkout.

Depending on the carrier, destination, and order value, delivery may:

  • Require a signature
  • Be left in a location selected by the carrier
  • Be delivered to a mailroom, reception desk, leasing office, parcel locker, or other authorized receiving location
  • Be held at a carrier facility for pickup
  • Require identity verification

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment.

Delivery instructions submitted to a carrier are subject to the carrier’s policies and are not guaranteed by CropForge.

12. FREIGHT AND OVERSIZED DELIVERY

Large or heavy agricultural equipment may be transported by freight carrier.

Unless expressly stated otherwise, standard freight delivery is generally limited to curbside delivery at a location safely accessible to the carrier’s vehicle.

Standard freight delivery does not automatically include:

  • Inside delivery
  • Placement inside a garage, barn, building, field, or storage area
  • Assembly
  • Installation
  • Unpacking
  • Debris or pallet removal
  • Use of a crane, forklift, tractor, or other unloading equipment
  • Movement across soft ground, narrow roads, steep driveways, or restricted property

Additional services must be requested in advance and may require additional charges.

The carrier has final authority to determine whether a location can be accessed safely. A driver is not required to enter a property or unload in a manner the driver considers unsafe or impractical.

13. FREIGHT DELIVERY APPOINTMENTS

Freight carriers may contact the customer to schedule a delivery appointment. Customers must provide a working telephone number and respond promptly to carrier communications.

Failure to schedule or accept delivery may result in:

  • Delivery delays
  • Storage charges
  • Redelivery charges
  • Reconsignment charges
  • Return transportation charges

Where permitted by law, charges caused by customer unavailability, inaccurate contact information, refusal of a conforming shipment, or failure to cooperate with delivery arrangements may be charged to the customer or deducted from an applicable refund.

14. UNLOADING RESPONSIBILITY

Unless liftgate service or another unloading service is expressly included in the order, the customer may be responsible for providing suitable equipment and personnel to unload a freight shipment safely.

Before delivery, customers should confirm whether they have:

  • A loading dock
  • A forklift or tractor with sufficient rated capacity
  • Appropriate lifting equipment
  • Adequate personnel
  • A safe and accessible unloading area

Customers must not attempt to lift or unload machinery using inadequate equipment or unsafe methods.

If liftgate service is required, the customer should request it before shipment. Liftgate service may not be suitable for every product because of the product’s weight, dimensions, pallet configuration, or local carrier limitations.

CropForge does not provide professional rigging, installation, or unloading advice unless expressly stated.

15. INSPECTION AT DELIVERY

Customers should inspect every shipment as soon as reasonably possible.

For freight shipments, inspect the product and packaging before signing the delivery receipt whenever circumstances permit.

If there is visible damage, shortage, or tampering:

  • Photograph the packaging, pallet, labels, and product
  • Describe the damage or shortage on the delivery receipt
  • Write specific details rather than only “subject to inspection”
  • Retain a copy of the signed delivery receipt
  • Keep all packaging and shipping materials
  • Contact CropForge promptly

Signing a delivery receipt without noting visible damage may affect our ability to recover compensation from the carrier, but it does not eliminate any customer rights that cannot legally be waived.

Do not operate equipment that appears unsafe, structurally damaged, leaking, electrically defective, or otherwise hazardous.

16. DAMAGED, INCORRECT, OR INCOMPLETE DELIVERIES

If an order arrives damaged, contains the wrong product, or is missing components, contact CropForge within 7 calendar days after delivery.

Provide:

  • Order number
  • Product name
  • Clear photographs or videos
  • Photographs of the packaging and shipping label
  • Freight delivery receipt, when applicable
  • Model and serial number, when applicable
  • Description of the damage, error, or missing component

Do not discard the product, pallet, carton, packaging, manuals, labels, or components until we provide instructions.

Depending on the verified circumstances, available remedies may include replacement parts, repair assistance, replacement, partial refund, full refund, or an authorized return.

The seven-day reporting request does not eliminate any legal right that cannot be waived.

17. DELIVERY REFUSALS

Do not refuse a shipment solely because you changed your mind or no longer want the product.

If a product appears visibly damaged, contact CropForge when reasonably possible before refusing delivery. If immediate contact is not possible, document the condition carefully on the carrier’s delivery receipt.

Refusal of a conforming shipment does not automatically cancel an order or guarantee a full refund.

Where permitted by applicable law, the customer may be responsible for original shipping, return freight, storage, redelivery, and related charges resulting from an unjustified refusal.

18. UNCLAIMED OR UNDELIVERABLE SHIPMENTS

If a shipment is returned, stored, redirected, or delayed because of:

  • An incorrect or incomplete address
  • An unavailable recipient
  • Failure to schedule delivery
  • Failure to collect the shipment
  • Refusal of a conforming shipment
  • Inaccessible delivery location
  • Incorrect customer-provided contact information

We may offer reshipment after applicable costs are paid.

Alternatively, if a refund is appropriate, original shipping, return transportation, storage, address correction, redelivery, and related costs may be deducted where permitted by applicable law.

19. LOST OR DELAYED SHIPMENTS

If tracking has not updated or the shipment appears delayed:

  • Review the tracking information
  • Allow for temporary carrier scanning delays
  • Contact the carrier when appropriate
  • Contact CropForge for assistance

We may initiate or assist with a carrier investigation. Investigations can take additional time and are subject to the carrier’s procedures.

Customers must cooperate with reasonable requests for information, declarations, identity confirmation, or supporting documentation.

A delayed shipment is not automatically considered lost. Refunds or replacements will be determined after reviewing the available tracking information, carrier findings, delivery evidence, and applicable law.

20. PACKAGES MARKED AS DELIVERED

If tracking shows “Delivered” but the shipment cannot be located:

  • Check the property and delivery area
  • Ask household members, employees, neighbors, reception staff, or property managers
  • Review carrier delivery photographs and notices
  • Contact the carrier
  • Notify CropForge promptly

We will provide reasonable assistance with an investigation when possible.

A carrier’s delivered status is relevant evidence but does not automatically decide every claim. We may review tracking records, delivery photographs, signatures, GPS information, customer statements, and other available evidence.

In suspected theft or fraud cases, we may request a signed declaration, police report, or other reasonable documentation.

21. RISK OF LOSS AND DELIVERY RESPONSIBILITY

CropForge does not use a carrier’s delivery scan as an automatic waiver of all customer rights.

Responsibility for a delivery dispute will be determined according to:

  • Applicable law
  • The agreed shipping terms
  • Carrier records
  • Delivery evidence
  • Customer-provided information
  • The specific circumstances of the order

After delivery, customers are responsible for taking reasonable steps to protect products from theft, weather, moisture, animals, unauthorized use, and other post-delivery damage.

Nothing in this policy excludes responsibility or customer rights that cannot legally be excluded.

22. INTERNATIONAL SHIPPING

International shipping is available only for eligible products and destinations.

International customers are responsible for:

  • Providing accurate customs and recipient information
  • Confirming that the product may lawfully be imported
  • Import duties
  • Taxes
  • Brokerage charges
  • Customs clearance fees
  • Required licenses, permits, or registrations
  • Compliance with local voltage, emissions, safety, agricultural, and equipment requirements

Unless explicitly collected during checkout, duties, taxes, and customs charges are not included in the product price or shipping fee.

CropForge is not responsible for delays caused by customs inspections, government authorities, import restrictions, or a customer’s failure to provide required documents or payments.

If an international shipment is refused, abandoned, confiscated, or returned, any refund may be reduced by shipping, return transportation, customs, storage, brokerage, disposal, or related costs where permitted by law.

Some engines, batteries, chemicals, powered products, agricultural components, and hazardous materials may not qualify for international shipping.

23. CUSTOMS AND IMPORT COMPLIANCE

Customers must not order a product that is prohibited, restricted, or requires an unavailable permit in the destination country.

CropForge may cancel an order if we reasonably determine that shipment may violate:

  • Import or export restrictions
  • Sanctions
  • Carrier requirements
  • Hazardous-material rules
  • Customs regulations
  • Product safety requirements
  • Other applicable laws

If CropForge cancels an unshipped order for compliance reasons, the applicable payment for the canceled merchandise will be refunded, except for any non-refundable cost lawfully incurred with the customer’s prior agreement.

24. ORDER CANCELLATIONS

Cancellation requests must be submitted as soon as possible and preferably within 12 hours after purchase.

Cancellation is not guaranteed after processing, supplier fulfillment, labeling, freight booking, pickup scheduling, or shipment has begun.

If the order has already shipped, the customer may need to follow our Return & Refund Policy after delivery.

If CropForge cannot ship the merchandise within the promised or legally required period, the customer will receive the cancellation or delay options required by applicable law.

25. SHIPPING INFORMATION AND PRODUCT AVAILABILITY

Shipping estimates, carrier availability, and product inventory may change before an order is fulfilled.

CropForge reserves the right to:

  • Verify inventory
  • Correct an obvious shipping calculation error
  • Decline an unavailable delivery method
  • Request approval for a materially different shipping charge
  • Cancel and refund an order that cannot reasonably or lawfully be shipped

We will not substitute a materially different product or impose a material additional shipping charge without customer consent.

26. RELATIONSHIP TO OTHER POLICIES

Returns, refunds, exchanges, cancellations, and damaged-product remedies are also governed by our Return & Refund Policy.

If a provision of this Shipping & Delivery Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will control.

Nothing in this policy limits rights or remedies that cannot legally be limited.

27. CONTACT INFORMATION

For shipping and delivery assistance, contact:

CropForge
Email: fawoldwariop@gmail.com
Phone: +1 (936) 260-5549
Website: https://cropforge.us

Business correspondence address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Important: This business correspondence address is not a warehouse, pickup location, showroom, or general return destination. Do not send returns to this address unless CropForge provides prior written authorization.

We aim to respond to most inquiries within 1–2 business days, excluding weekends and public holidays.