RETURN & REFUND POLICY

RETURN & REFUND POLICY

Thank you for shopping with CropForge. We want our return and refund procedures to be clear and reasonable for both our customers and our store.

Please read this policy before placing an order or returning a product. By purchasing from cropforge.us, you acknowledge that you have reviewed and agreed to the applicable terms of this policy, subject to any rights that cannot be waived under applicable law.

This policy applies only to purchases made directly through cropforge.us.

1. RETURN PERIOD

You may request a return within 30 calendar days after the recorded delivery date, provided that the product satisfies all eligibility requirements stated in this policy.

A return request must be submitted to:

Email: fawoldwariop@gmail.com

Submitting a return request does not automatically authorize the return. You must receive written return approval and return instructions from CropForge before shipping any product.

Once a return is authorized, the product must be given to the approved shipping carrier within 7 calendar days unless we provide a different deadline in writing. Return authorization may expire if the product is not shipped within the stated period.

2. RETURN ELIGIBILITY

To qualify for a standard return, the product must:

  • Be unused, uninstalled, unassembled, unmodified, and in resalable condition
  • Be free from dirt, fuel, oil, chemicals, plant material, animal material, and other contamination
  • Include all original packaging, manuals, labels, safety guards, tools, accessories, fasteners, and components
  • Have no missing, substituted, or damaged parts
  • Be packaged securely to prevent damage during return transportation
  • Be accompanied by valid proof of purchase from cropforge.us
  • Be returned in accordance with the authorization and shipping instructions provided by CropForge

Products that have been operated, tested beyond what is reasonably necessary to inspect them, installed, mounted, assembled, altered, repaired, damaged, or used for agricultural work generally do not qualify for a change-of-mind return.

Opening an outer shipping carton solely to inspect a product does not automatically make the product ineligible, provided that the product and its retail packaging remain complete, undamaged, unused, and resalable.

3. NON-RETURNABLE PRODUCTS

Unless required by applicable law or confirmed by CropForge to be defective or incorrectly supplied, the following products are not eligible for return:

  • Gift cards
  • Clearance, closeout, liquidation, or final-sale products
  • Customized, personalized, configured, or made-to-order products
  • Products cut, altered, programmed, or modified to customer specifications
  • Electrical or electronic components that have been installed or connected
  • Engines, motors, pumps, generators, or powered equipment that have been fueled, oiled, operated, or connected to a power source
  • Products contaminated by fuel, oil, chemicals, soil, fertilizer, pesticides, plant material, animal waste, or other substances
  • Used blades, cutting components, filters, belts, chains, seals, bearings, hoses, lubricants, or other wear items
  • Hazardous materials, flammable products, chemicals, oils, fuels, or products that cannot legally or safely be returned through ordinary shipping services
  • Products missing serial numbers, identification labels, safety warnings, manuals, guards, packaging, accessories, or components
  • Products damaged through misuse, improper installation, improper maintenance, neglect, accident, unauthorized repair, modification, or failure to follow manufacturer instructions
  • Products purchased from another website, marketplace, retailer, or seller

The product page may identify additional product-specific return restrictions. Such restrictions form part of this policy when clearly disclosed before purchase.

4. RETURN AUTHORIZATION

To request a return, email fawoldwariop@gmail.com and provide:

  • Your full name
  • Order number
  • Product name
  • Reason for the requested return
  • Clear photographs of the product and packaging
  • Photographs of the model and serial number, when applicable
  • Photographs or videos showing any reported defect, damage, or missing component
  • Any additional information reasonably requested to evaluate the claim

If the request is approved, CropForge will provide a Return Authorization number and return instructions, including the authorized return destination.

Do not return products to the business address published on our Contact Us page or to an address appearing on the original shipping label unless CropForge expressly instructs you to do so in writing.

Our Hong Kong business correspondence address is not a general return warehouse. Products sent without authorization or to an unapproved address may be refused, delayed, returned to the sender, or excluded from reimbursement to the extent permitted by applicable law.

5. RETURN SHIPPING COSTS

CHANGE-OF-MIND OR CUSTOMER-ERROR RETURNS

If a return is requested because the customer changed their mind, ordered the wrong product, selected an incompatible product, supplied incorrect information, or no longer needs the product:

  • The customer is responsible for return shipping costs
  • Original shipping, handling, residential delivery, liftgate, appointment, remote-area, expedited shipping, and similar delivery charges are non-refundable
  • The customer is responsible for arranging appropriate return transportation unless CropForge agrees otherwise
  • The customer bears the risk of loss or damage until the authorized return destination receives the product

VERIFIED CROPForge ERROR OR QUALIFYING DEFECT

If we verify that the product was materially defective upon delivery, materially damaged during delivery, or different from the product ordered, CropForge will provide an appropriate remedy consistent with this policy and applicable law.

Depending on the circumstances, that remedy may include:

  • Replacement parts
  • Technical or troubleshooting assistance
  • Repair, where appropriate
  • Replacement
  • A prepaid return label or arranged pickup
  • Partial refund
  • Full refund

The appropriate remedy will depend on the nature of the issue, product condition, availability of parts or replacements, shipping requirements, and applicable law.

Do not arrange an unauthorized freight shipment, repair, disposal, or return and then request reimbursement. Costs incurred without our prior written approval may not be reimbursed.

6. LARGE, HEAVY, OR FREIGHT-SHIPPED PRODUCTS

Some agricultural machinery and equipment may require freight transportation, special packaging, palletization, loading equipment, or a scheduled pickup.

For authorized returns of large, heavy, or freight-shipped products:

  • The product must be secured to an appropriate pallet or packaged as instructed
  • All fluids may need to be safely removed where legally and technically appropriate
  • The customer must not ship fuel, oil, batteries, chemicals, or hazardous materials contrary to carrier rules or applicable law
  • Pickup availability and charges may vary by location
  • Missed pickup, limited-access, residential, liftgate, redelivery, storage, reconsignment, and similar carrier charges caused by customer actions may be deducted from the refund where legally permitted
  • The customer must retain the product in a reasonably accessible and protected location until pickup is completed

For change-of-mind returns, the cost of returning a large or heavy product may be substantial. Customers should review all dimensions, specifications, power requirements, connection types, and compatibility details before ordering.

7. RESTOCKING AND VALUE DEDUCTIONS

CropForge does not deduct an arbitrary fee from a qualifying return without explanation.

However, where permitted by applicable law, a reasonable deduction may be made if the returned product:

  • Is missing packaging, manuals, accessories, hardware, or components
  • Requires cleaning, repackaging, testing, repair, or replacement parts
  • Has been assembled, installed, handled, or returned in a condition that reduces its resale value
  • Is damaged because of inadequate return packaging
  • Incurs carrier, freight, storage, redelivery, or recovery charges attributable to the customer

Any deduction will be based on the condition of the returned product and reasonably documented costs or loss in value. If a product is materially used, altered, contaminated, incomplete, or damaged, the return may be rejected instead of partially refunded.

Nothing in this section permits deductions that are prohibited by applicable law.

8. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Inspect your delivery as soon as reasonably possible.

If a product arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days after delivery and provide your order number, photographs, videos, packaging images, and a description of the issue.

For freight deliveries:

  • Inspect the shipment before signing the delivery receipt whenever possible
  • Record visible damage or shortages on the carrier’s delivery receipt
  • Photograph the pallet, carton, product, labels, and damage
  • Do not discard packaging or shipping materials
  • Do not refuse delivery unless instructed by CropForge or unless acceptance would be unsafe

Failure to report visible shipping damage promptly may affect our ability to submit a carrier claim. However, the seven-day reporting request does not eliminate any legal rights that cannot be waived.

Do not operate equipment that appears unsafe, structurally damaged, electrically defective, leaking, overheating, or otherwise hazardous. Stop using the product and contact us immediately.

9. MISSING PARTS AND REPLACEMENT PARTS

When a product is functional but a replaceable component is missing or damaged, CropForge may offer a replacement component instead of requiring the complete product to be returned.

If a reasonable replacement part fully resolves the verified issue, refusal of that remedy does not automatically create eligibility for a full refund unless otherwise required by applicable law.

Customers must not dispose of the product or any component unless CropForge provides written authorization.

10. PRODUCT COMPATIBILITY AND CUSTOMER SELECTION

Before ordering, customers are responsible for reviewing the product description, dimensions, specifications, capacity, voltage, power requirements, mounting method, connection type, intended application, and compatibility information.

If compatibility depends on another machine, tractor, vehicle, attachment, engine, power source, or system, customers should verify the relevant make, model, year, measurements, and technical requirements before purchase.

A product ordered incorrectly because of customer-supplied information or a failure to review disclosed specifications will normally be treated as a change-of-mind or customer-error return.

Compatibility assistance from CropForge is based on the information available to us and the information provided by the customer. It does not replace final verification by the customer, manufacturer, installer, or qualified technician.

11. RETURN INSPECTION

Receiving a returned product does not automatically mean the return or refund has been approved.

After receiving the product, we may inspect:

  • Product condition
  • Signs of use, installation, fueling, operation, modification, or contamination
  • Packaging and included components
  • Model and serial numbers
  • Reported damage or defect
  • Compliance with the return authorization instructions
  • Any loss in value or return-related costs

We will notify you after the inspection is completed. If additional information is required, refund processing may be paused until the requested information is received.

12. REFUNDS

If a refund is approved:

  • The refund will normally be issued to the original payment method
  • CropForge will generally initiate the refund within 5–10 business days after approval
  • Your bank, credit card issuer, payment processor, or financial institution may require additional time to post the refund
  • We cannot control processing times imposed by third-party financial institutions

Except where required by law or where the return results from our verified error, original shipping and delivery-related charges are non-refundable.

If the original payment method is unavailable, expired, or no longer active, the refund method will be determined in accordance with the payment provider’s procedures and applicable law.

CropForge will not issue a cash refund, wire transfer, or refund to a different person or payment account merely upon request.

13. PARTIAL REFUNDS

Where appropriate and legally permitted, a partial refund may be offered for:

  • Minor cosmetic damage that does not materially affect normal operation
  • Missing nonessential components
  • A verified issue that can be resolved without returning the entire product
  • A returned product with a documented reduction in value
  • An agreed resolution accepted by the customer

A partial refund will not be issued without the customer’s agreement when such agreement is required by applicable law.

14. EXCHANGES AND REPLACEMENTS

Direct exchanges are generally limited to products that are verified as:

  • Defective
  • Damaged during delivery
  • Incorrectly shipped
  • Missing essential components

Replacement availability is not guaranteed. If an identical replacement is unavailable, we may offer a suitable alternative, replacement parts, repair, store credit where accepted by the customer, or a refund as appropriate.

A replacement product does not restart or extend the original return period unless required by applicable law or expressly stated in writing.

15. ORDER CANCELLATIONS

You may request cancellation within 12 hours after placing your order. However, cancellation is not guaranteed.

Orders cannot normally be canceled after processing, supplier fulfillment, preparation, labeling, pickup scheduling, or shipment has begun.

If a cancellation request is received before fulfillment begins, we will attempt to cancel the order and refund the applicable payment.

If we cannot ship an order within the promised period, we will provide the customer with the legally required delay or cancellation options. Where cancellation is required or properly selected because the merchandise cannot be shipped, the applicable payment for the unshipped merchandise will be refunded in accordance with applicable law.

16. DELIVERY REFUSALS AND ADDRESS PROBLEMS

Customers are responsible for providing a complete and accurate delivery address, contact information, and any access details required for delivery.

If a shipment is returned, stored, redirected, or requires redelivery because of:

  • An incorrect or incomplete address
  • An unavailable recipient
  • Failure to schedule or accept delivery
  • Refusal of a conforming shipment
  • Restricted property access
  • Failure to collect the shipment
  • Incorrect customer-provided contact information

CropForge may deduct the original shipping, return shipping, storage, redelivery, reconsignment, and related carrier charges from any refund where permitted by applicable law.

Refusing delivery does not automatically cancel an order or guarantee a full refund.

17. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

  • Check the delivery location and surrounding property
  • Ask household members, employees, neighbors, reception staff, or property managers
  • Review any delivery photographs or notices
  • Contact the shipping carrier
  • Notify CropForge promptly

We will assist with a reasonable carrier investigation when possible. A carrier’s delivered status does not automatically determine the final outcome, and each case may be reviewed based on available delivery evidence.

We may require a signed statement, police report, carrier claim, or other reasonable documentation in cases involving suspected loss, theft, or fraud.

18. CHARGEBACKS AND PAYMENT DISPUTES

Please contact us first if you believe a charge, delivery, product, or refund is incorrect so that we have an opportunity to investigate and resolve the matter.

Nothing in this policy prevents a customer from exercising a lawful right to dispute a charge. However, knowingly submitting false, misleading, or duplicate claims may result in the submission of relevant order, communication, tracking, and delivery records to the payment provider or appropriate authorities.

19. WARRANTIES

Manufacturer warranties, when available, are governed by the applicable manufacturer’s warranty terms.

This Return & Refund Policy does not create an additional product warranty or extend any manufacturer warranty. Warranty claims may require troubleshooting, inspection, serial numbers, maintenance records, photographs, videos, or direct communication with the manufacturer or an authorized service provider.

Nothing in this policy excludes or limits warranties, rights, or remedies that cannot legally be excluded or limited.

20. INTERNATIONAL RETURNS

For orders delivered outside the United States:

  • Customers are responsible for return shipping, customs documentation, duties, taxes, brokerage fees, and import charges unless the return is caused by our verified error
  • Original duties, taxes, customs charges, and brokerage fees may be non-refundable because they are collected by governments or third parties
  • The customer is responsible for complying with applicable import, export, carrier, and hazardous-material requirements

Any refund of government-imposed taxes or duties may need to be requested directly from the relevant authority.

21. FRAUD AND RETURN ABUSE

CropForge may reject a return or request additional verification where there is reasonable evidence of:

  • Product substitution
  • Serial-number mismatch
  • Missing components
  • Deliberate damage
  • False delivery or defect claims
  • Repeated or abusive return activity
  • Use of the product followed by an attempted return as unused
  • Other fraudulent or unlawful conduct

This section does not limit legitimate consumer rights or permit discrimination or arbitrary denial of valid claims.

22. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time by publishing a revised version on cropforge.us.

The policy applicable to an order will generally be the version presented or made available when that order was placed, except where a later change is required by law or is more favorable to the customer.

23. CONTACT INFORMATION

For return, refund, cancellation, or order-related questions, contact:

CropForge
Email: fawoldwariop@gmail.com
Phone: +1 (936) 260-5549
Website: https://cropforge.us

Business correspondence address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Important: This business correspondence address is not a return warehouse. Do not send products to this address unless CropForge provides prior written authorization and specifically designates it as the return destination.

We aim to respond to most inquiries within 1–2 business days, excluding weekends and public holidays.